BDC Solutions
We offer a variety of solutions to fit your dealerships BDC needs.

Xcellence Remote BDC
It’s funny how in the automotive industry, we feel the need to continually recreate the wheel. This backwards thinking has cost dealers millions of dollars in wasted advertising, facilities and employee expenses. We’ve Got The Answer provides dealers their own remote BDC that behaves exactly the same as the most successful BDC you could ever build, staff and operate at your dealership for less than you can do yourself.

Most automotive dealerships are already using websites, running expensive commercials, and buying recycled leads. Most of the time, these dealerships already have a CRM, BDC or sales staff answering the calls and working these leads

The Problem
Most dealerships are not successfully attracting quality leads and, most importantly, converting those leads into appointments that show and buy.

The Solution
We’ve Got The Answer offers proven solutions that guarantee results

The Phone Is Ringing … and We’ve Got The Answer
Would you like to have someone else do ALL the work? Our remote BDC in Charlotte, North Carolina provides our valued clients with a constant stream of confirmed appointments ready to close! Imagine having a perfectly blended department with none of the work.

• We help you generate high quality leads
• We answer ALL of your incoming sales calls
• Your customers feel they are talking to your dealership
• Our highly trained team produces 20 - 30% show to call ratio
• We provide detailed tracking reports tied into your DMS system
• We work with your team to provide seamless call to sale continuity
• Your investment is directly tied to the results we achieve

Our Keys to Success
1. 100% Success Rate. 75% of all BDCs will fail in the first 75 days. In 10 years of installing BDCs, we have a zero fail rate. How? We have eliminated the causes of failure.

2. Branded development. Our BDC services revolve around the specific branding of our dealer clients. We have found that proper branding creates transparency to the customer, which conveys confidence and knowledge specific to your dealership. In other words, every telephone and email contact will be treated like a valued customer of your dealership every time, which results in higher appointment and show ratios.

3. Staff development. While other companies will teach “cookie-cutter” appointment scripts, we develop people so they can use call guides customized for your dealership to consistency reach higher benchmark appointment, show and sold ratios.

4. Synergistic Training. We take a whole organization approach to BDC implementation so that your dealership team members are working together with the BDC system and processes to build sales. From the incoming calls, to the appointment confirmation, to the dealership greeting and sales process – our goal is to develop consistency in process and collaboration amongst departments to maximize each and every opportunity.

4. Conference Calls – We’ll conduct 2 follow up conference calls in between sessions to discuss progress, address questions and make any necessary modifications to our action plan.

Fast – Flexible – Functional Benefits
1. Web based – Our systems are 100% web based.

2. Provide real time access to information – Information is available the moment it is entered; reports and tracking information is updated seamlessly and in real time.

3. Seamless integration with existing dealer DMS/or CRM systems – Our systems can be customized and integrated with any dealer DMS or CRM to eliminate redundancy and inefficiencies.

4. Flexible reporting functions (build in-house custom reports) – Our software allows us to design custom reports unique to your dealership. In addition, our processes further ensure that the data is accurate, consistent and easy for the end user to analyze for improvement.

5. Scalable – Our systems are scalable for the growth of any organization and flexible for the changing needs of the market, consumer and individual dealerships.