BDC Solutions
We offer a variety of solutions to fit your dealerships BDC needs.

Hello Call Tracking/Monitoring
Now with Xcellence Call Tracking, you can track the ROI for each and every ad campaign.

• Stop pouring advertising money down the drain on ineffective campaigns
• Stop what isn’t working
• Invest more in the campaigns that generate results!
• Listen in to calls for training purposes
• Capture every lead – even the ones your BDC misses

Works With Your On-Site BDC or a We’ve Got The Answer Remote BDC
Xcellence Call Tracking provides you with a block of national toll-free numbers to insert into each ad you want to track. Calls to these numbers are then routed to your on-site BDC or your We’ve Got The Answer” Remote BDC

• Calculate your return on investment (ROI) for each campaign
• Call whispering tells your CRM which campaign the caller is responding to
• Digital call recording can be used for management and training
• Call forwarding allows calls to be forwarded based on campaign and time of day
• Secure web interface allows you 24/7 access to real time reports and recorded calls
• Deep level reporting allows you to access demographic information on callers
• Call flow reporting means you can now allocate personnel based on calling patterns
• Name and number collections helps you build a massive prospect database
• Open data means you can export your call data into your DMS to reduce redundancy