BDC Solutions
We offer a variety of solutions to fit your dealerships BDC needs.

BDC DESIGN, IMPLEMENTATION AND MAINTENANCE
Do it right the first time. Our team has been in the BDC business since 1992. We are best in the industry, as proven by our track record of implementing fail-proof systems and processes!

1. 100% Success Rate. 75% of all BDCs will fail in the first 75 days. In 10 years of installing BDCs, we have a zero fail rate. How? We have eliminated the causes of failure and only work with dealers and management teams that are willing to following our curriculum guides and success systems.

2. Staff development. While other trainers will teach scripts, we develop people so they can use our scripts and other tools to consistently reach higher benchmark appointment, show and sold ratios.

3. Consult with the experts. Our team of industry experts are walking authorities on BDCs. BDC Design, Implementation and Maintenance. Every trainer has been trained by the very best.

4. Synergistic Training. We take a whole dealership approach to BDC implementation so that every department is working together to build sales and profit, including the sales department and finance departments. In addition, we consult on cost-effective lead generation, advertising and media events.

5. Hands-On Intensity. We work side-by-side with your managers and staff implementing every process, strategy and training session necessary to achieve success. With the HF Consulting experts, you have a team ready to roll up their sleeves and get to work.

6. Teachable and Transferable. Our goal is to provide your managers all the tools and processes they need to run a highly profitable department with only limited ongoing maintenance from our team. By enabling our clients to succeed in our absence, we achieve our ultimate goal.

7. Unique Deliverables. We have designed a needs analysis and implementation program that is guaranteed to produce results when assigned action steps are taken. Our implementation program includes conference calls and a complete curriculum action plan between visits. We believe in partnering with your team to ensure success every step of the way.

Implementation Goals
First, we need to look at what your managers are doing on a daily basis to support the salespeople at growing their business and the BDC process.

Second, managers need to train salespeople and/or BDRs on the importance of their roles concerning each incoming and outgoing call opportunity and customer contact.

We will show your managers how to maximize each phone call and appointment show. Managers, BDRs and salespeople need to understand that phone ups and follow up customers close at nearly 50%.

We will cover...
We will teach each manager how to use call guides with key words and phrases that embrace overcoming objections rather than extinguish opportunities. This will give each manager the ability to coach and mentor each BDR and salesperson in growing their individual results and reaching desired benchmark standards.

1. Develeop a complete understanding of non-confrontation communications.
2. Develop a mastery of rapport technology.
3. Master each type of incoming phone call – new, used, car in the paper, infomercial and that tough “best price” customer.
4. Master floor-up follow-up call guides, including overcoming the money, machine and buying cycle objections.
5. Learn how to follow up with owner base customers and harvest the prospects and referrals you deserve.
6. Learn how to even get referrals from customer who bought somewhere else.
7. Develop an ownership mentality within each salesperson, keeping them focused on achieving and becoming their very best.

Our BDC Process
1. Independent Review – Each manager completes the “Thought Starting Questions” document to measure independent and cohesive realities under which your dealership currently operates. We compile this information to provide an “Internal Snapshot” of where you are currently – your goals, your strengths and the improvement priorities necessary to achieve your desired results.
2. Skills Prescription Pad – This document is used during a one-on-one meeting with each salesperson and looks at each part of the current CRM process. It asks the questions that breaks down each salesperson’s hard skills and analyzes how they currently rate their performance.
3. Custom Implementation Plan – Armed with this information, we will work with key dealership leaders to design and further refine our custom implementation plan.

Phase 2 – Implementation
Months 1 – 3

1. Monthly Implementation Sessions – 4 day session each month

2. Focused Training – In each session, we will focus on topics selected to maximize opportunities and immediately increase gross profit. Our training points will include:

• Business Development • Reviewing CRM Reports
• Sales Processes • Owner Base Follow Up
• Phone Ups • Reference & Referral Prospecting
• Floor Up Follow Up (Unsold Prospects) • Advanced Skills and Call Guides

3. 30 Day Plan – We’ll leave behind a 30 day step-by-step plan for your managers to further develop skills learned in this session and prepare the team for new material to be presented in the next session.

4. Conference Calls – We’ll conduct 2 follow up conference calls in between sessions to discuss progress, address questions and make any necessary modifications to our action plan.

Phase 3 – Maintenance
Months 4 +

1. Status Report – We will review the activities and results since the previous session based on the reporting mechanisms implemented and team response. This will allow us to tweak current processes and training implementation to further maximize every opportunity.

2. Focused Training – Each session will focus on further developing the organization’s strengths and range of skill for each individual department.

3. Exit Plan – Each session will conclude with a custom “leave behind” plan for leaders and managers to implement between sessions.